Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations, ticket changes, deposits and refunds are handled when you book or enquire through Buy Low Cost Flights.

1. General Policy

All flight bookings, cancellations, changes and refunds are subject to the fare rules, airline conditions and supplier policies applicable to your ticket. Buy Low Cost Flights provides booking support and assistance, but airline rules will apply to your reservation.

2. Cancellation Requests

If you wish to cancel a flight booking, you must contact us as soon as possible. Cancellation eligibility, penalties and refund value depend on the airline, ticket type, fare rules and time of cancellation.

3. Non-Refundable Tickets

Some tickets are fully or partially non-refundable. In such cases, the airline may only refund unused taxes or may not provide any refund at all, depending on the fare conditions.

4. Refundable Tickets

If your ticket is refundable, any refund will be processed according to airline rules. Airline cancellation penalties, fare differences, supplier charges and service fees may be deducted before the final refund amount is confirmed.

5. Deposits and Part Payments

Where a booking is held with a deposit or part payment, the deposit may be non-refundable unless confirmed otherwise in writing. A deposit may secure a seat or booking request, but final fare, taxes and ticketing remain subject to airline availability and payment deadlines.

6. Failure to Pay Balance

If the remaining balance is not paid by the required deadline, the booking may be cancelled by the airline or supplier. In such cases, any deposit or part payment may be lost or subject to cancellation charges.

7. Ticket Changes

Flight date changes, route changes, passenger corrections and other amendments are subject to airline approval, fare rules, seat availability, fare differences and applicable change fees.

8. Airline Schedule Changes or Cancellations

If an airline changes or cancels a flight, available options may include rebooking, rerouting, travel credit or refund, depending on the airline’s policy. We will assist where possible, but the final decision and timeline remain with the airline or supplier.

9. Refund Processing Times

Refund processing times vary depending on the airline, supplier and payment method. Some refunds may take several weeks or longer after approval by the airline or supplier.

10. Service Fees

Service fees, booking fees, card charges or administration charges may be non-refundable where work has already been carried out or where such charges are allowed under the applicable booking terms.

11. Customer Responsibilities

Customers must carefully check passenger names, travel dates, routes, passport details and booking information before confirming payment. Buy Low Cost Flights is not responsible for cancellation or amendment costs caused by incorrect details provided by the customer.

12. How to Request a Cancellation or Refund

To request a cancellation, change or refund review, please contact us using the details below and include your booking reference, passenger name and travel date.

13. Policy Updates

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page.

Need refund or cancellation assistance? Call +44 207 081 1925 or visit our Contact Page.